Job Description
Job Description
SAP TECHNICAL SUPPORT ENGINEER
Contract Duration: 12 Months | Hybrid Schedule | South Carolina
ABOUT THE OPPORTUNITY
Join a dedicated team at a leading state public health organization committed to modernizing critical HR systems and supporting over 2,000 employees across multiple locations. This newly created position plays a vital role in configuring, maintaining, and enhancing Human Resources systems within the SAP ECC platform, directly impacting operational efficiency and system modernization initiatives.
As an SAP Technical Support Engineer, you'll bridge the gap between technical capabilities and evolving business requirements, working hands-on with system configuration, workflow optimization, and data quality improvements. This role is essential to implementing strategic initiatives while ensuring compliance with federal and state regulatory requirements.
POSITION DETAILS
• Contract Duration: 12 months with strong possibility for extension
• Work Schedule: Hybrid – 4 days onsite per week (40 hours/week)
• Location: South Carolina (candidates must be SC residents or willing to relocate at own expense prior to start date)
• Flexibility Required: Occasional work outside traditional business hours
• Interview Process: One round, virtual (video required)
WHY THIS ROLE MATTERS
You'll be instrumental in a large-scale modernization effort, migrating legacy financial and administrative systems to standardized platforms. This position offers hands-on technical work in a mission-driven environment where your contributions directly enhance HR operations and support the organization's strategic goals.
CORE RESPONSIBILITIES
System Configuration & Workflow Optimization
• Configure and maintain SAP ECC HR modules to support evolving business needs
• Design and implement workflow-driven solutions to reduce manual data entry and streamline HR processes
• Identify system capabilities and limitations to propose creative, system-based solutions
• Collaborate with cross-functional teams to design position-based access controls
• Maintain comprehensive system protocols and configuration documentation
Testing & Implementation
• Execute unit, integration, and user acceptance testing (UAT) for system changes and enhancements
• Support production rollouts ensuring minimal disruption to operations
• Troubleshoot and resolve system issues, escalating complex problems as needed
• Validate system performance and functionality post-implementation
Data Quality & Reporting
• Monitor and improve data accuracy and integrity across HR systems
• Develop and maintain advanced reports and dashboards using SAP tools, Excel, and Power BI
• Compare data across multiple systems to identify inconsistencies and recommend corrective actions
• Support audit and compliance reporting requirements
• Implement data validation processes and integrity monitoring protocols
Documentation & Technical Support
• Create and maintain technical documentation including configuration records, SOPs, and user guides
• Provide technical support to end users and assist with training on new system features
• Update collaboration platforms with relevant system documentation and resources
• Document system changes and maintain change management records
Collaboration & Project Support
• Partner with HR, IT, and Finance departments to align system functionality with business objectives
• Participate in cross-functional meetings to gather requirements and provide technical input
• Contribute to HR system modernization projects by implementing technical solutions
• Manage work requests in ticketing systems to track changes and enhancements
• Support risk mitigation strategies and ensure compliance with IT security standards
REQUIRED QUALIFICATIONS
Technical Expertise (Minimum 3+ Years Each):
• Hands-on experience with SAP ECC HR modules including system configuration, testing, and troubleshooting
• Proven track record optimizing SAP HR system workflows to support automation and reduce manual processes
• Strong knowledge of HR/payroll processes, data privacy standards (HIPAA, FLSA), and regulatory compliance frameworks
• Demonstrated experience in data validation, integrity monitoring, and issue resolution across HR systems
• Advanced reporting and dashboard development using SAP tools, Excel, and Power BI
• Experience with role-based access control (RBAC) and position-driven system access configuration
Additional Technical Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Experience with collaborative platforms (SharePoint, OneDrive, Teams)
• Strong problem-solving and troubleshooting abilities
• Capacity to identify root causes and implement sustainable solutions
Education:
• Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field (equivalent work experience will be considered)
PREFERRED QUALIFICATIONS
• Experience with industry-standard information security practices (PHI, PII handling)
• Familiarity with IT security standards and compliance frameworks (NIST 800-53, FISMA)
• Previous experience working with State or Federal Government agencies
• Understanding of IT development and implementation project methodologies
• Strong written and verbal communication skills
• Experience creating comprehensive technical documentation
CANDIDATE PROFILE
We're seeking a self-motivated, team-oriented professional who thrives working under limited supervision and can respond effectively to shifting priorities. The ideal candidate:
• Demonstrates technical expertise in SAP ECC configuration (not just end-user experience)
• Thinks analytically and approaches problems with creative, system-based solutions
• Communicates clearly with both technical and non-technical stakeholders
• Works collaboratively across diverse teams and organizational levels
• Shows attention to detail and commitment to data quality
• Adapts quickly to changing business requirements
• Takes ownership of projects from conception through implementation
IMPORTANT NOTES
• Candidates must be South Carolina residents or commit to relocating before the start date at their own expense
• Onsite presence required 4 days per week – this is non-negotiable
• Flexible scheduling may require occasional work outside standard business hours
Equal Opportunity Employer
Company DescriptionFounded in 2007 and headquartered in Herndon, Virginia, Info Labs Inc. is a trusted provider of staff augmentation, direct hire recruiting, workforce solutions, and specialized IT consulting services. We proudly support a variety of industries, including technology, healthcare, and finance, by delivering top-tier talent and comprehensive solutions that address unique business needs.
Company Description
Founded in 2007 and headquartered in Herndon, Virginia, Info Labs Inc. is a trusted provider of staff augmentation, direct hire recruiting, workforce solutions, and specialized IT consulting services. We proudly support a variety of industries, including technology, healthcare, and finance, by delivering top-tier talent and comprehensive solutions that address unique business needs.