Service Advisor - CMA's Subaru of Winchester

Job Description

Job DescriptionDescription:

About the Role

Join our team as a Service Advisor at a leading automotive dealership! We’re looking for a customer-focused professional with strong communication skills and a passion for the automotive industry. In this role, you’ll act as the primary liaison between customers and the service department, ensuring a smooth and transparent repair process while driving sales and customer satisfaction.

About CMA

Carter Myers Automotive (CMA) is a family and employee-owned company with over 100 years of experience in the automotive industry. We operate multiple dealerships across Virginia and West Virginia, North Carolina and Maryland offering a culture built on trust, teamwork, and growth. At CMA, we believe in empowering our associates and providing opportunities for advancement while delivering exceptional customer experiences. At CMA we are "Moving Lives Forward".

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Requirements:

Key Responsibilities:

• Greet customers and manage service appointments
• Document customer concerns and recommended repairs accurately
• Explain technical issues in easy-to-understand language
• Coordinate with technicians and manage workflow for timely completion
• Upsell and cross-sell maintenance and repair services
• Monitor KPIs including revenue, CSI scores, and efficiency metrics
• Ensure compliance with OEM and dealership standards
• Maintain accurate repair orders and scheduling

Qualifications & Skills:

• Strong verbal and written communication
• Active listening and empathy
• Conflict resolution and de-escalation skills
• Basic automotive systems knowledge
• Ability to interpret multi-point inspections and RO notes
• Familiarity with warranty processes and shop workflow
• Proficiency in DMS systems (CDK, XTIME)
• Time management and multitasking under high volume

Certifications & Licenses:

• Required: Valid Driver’s License
• Preferred: ASE C1 Certification, OEM Service Advisor Training, Customer Service or Sales Training

Benefits & Perks:

• Competitive base salary plus commission
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Ongoing training and career development
• Tuition Reimbursement
• Closed on Sundays

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!