Resident Concierge

Job Description

Job Description

Park Properties Management Company is a growing residential and commercial property management company with properties throughout Virginia. Our mission is to build careers worth having, neighborhoods worth coming home to, experiences worth giving, and legacies worth leaving.

We are looking for an enthusiastic and customer-focused Resident Concierge to join our team at Vistas at Dreaming Creek, an apartment community in Lynchburg, VA.

We are professional, customer-centric, and driven to positively impact our residents and employees. Each of our team members is vital to the high quality of service the company delivers every day. We offer Competitive Pay, Comprehensive Benefits Package, Recognition and Reward Programs, Learning and Development, plus more!

This full-time non-exempt position offers many great benefits including:

• 100% Employer Paid Insurance for Employee: Medical, Dental, Vision, Long Term Disability and Basic Life & AD&D
• 401(K) Retirement Plan with Company Match up to 4%!
• Generous Paid Time Off: Personal Days, Birthday, Sick, Holidays, Volunteer Time Off and Bereavement
• Supplemental Insurance: Short Term Disability, Voluntary Life, Accident and Cancer.
• Employee Assistance Program
• Wellness Programs
• 529 College Savings Plan

The Resident Concierge

A residential concierge is a front-of-house staff member in an apartment building or luxury community who greets residents and guests, manages deliveries, handles basic building operations, provides local information, assists with service requests, and generally aims to fulfill residents' needs with personalized service, creating a positive living experience within the property. These employees are responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for these residents. Excellent communication skills and customer service skills are necessary to succeed in this role.

Specific duties include:

• Greeting and assisting residents and guests:

Welcoming people at the entrance, providing directions, managing visitor access, and answering inquiries.

Receiving, sorting, and delivering packages to residents.

• Concierge services:

Providing local recommendations. Providing and arranging general business services for residents. Develop a network of contacts, service providers and businesses within the locality to serve residents' needs. Create and maintain a community board for pet sitting, house cleaning, dry cleaning services, etc.

• Park Advantage Program:

Responsible for ensuring that Park Advantage Program is active and relevant to the community needs.

• Building operations support:

Coordinating maintenance requests, managing building amenities, and communicating with building staff regarding repairs.

• Security monitoring:

Maintaining building security by monitoring access points, reporting suspicious activity, and ensuring visitor registration.

• Sales / Marketing / Leasing / Renewal

Actively participates in all marketing, sales, leasing and renewal duties

• Customer service:

Addressing residents' concerns, resolving issues promptly, and maintaining a positive and helpful attitude.

Skills/Qualifications:

• Ability to interact professionally with residents, guests, and staff, both verbally and in writing.
• Commitment to providing exceptional service and exceeding resident expectations.
• Familiarity with surrounding area, including restaurants, shops, attractions, and transportation options.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Capability to quickly identify and resolve resident issues.
• High School diploma or GED.
• Must be proficient using a computer and typing 30 wpm.
• Strong customer service skills, communication skills and working knowledge of the locality.
• Ability to perform functions of sales, marketing and leasing.
• Must have a valid driver's license and reliable means of transportation to attend offsite meetings or run errands for apartment community.
• Ability to complete forms, read and review reports, wide variety of correspondence, view computer screen.
• Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action.
• Must effectively convey ideas, images and goals to a diverse group of personalities.
• Weekend hours required on a rotating basis.

NOTE: As a condition of employment, a satisfactory drug test and background check are required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Equal Opportunity Employer

A proud Virginia Values Veterans V3-certified company