Network Operations Center Field Engineer - 2nd Shift

Job Description

Job DescriptionTitle: NOC Engineer II - 2nd Shift (11 am - 8 pm)
Location: Tampa, FL
Monday-Friday
Onsite
Full TimeRole Summary

The NOC Engineer is a critical technical role responsible for monitoring, supporting, and optimizing customer IT environments. This position works directly with customers and internal teams to deliver reliable, secure, and high‑quality IT services across endpoints, servers, cloud platforms, and network infrastructure. Success in this role requires strong technical expertise, analytical thinking, clear communication, and a passion for solving problems before they impact the business.

Key Responsibilities

Customer Support & Incident Response

• Provide technical support to customers via phone, email, and ticketing systems, delivering timely and professional service.
• Respond to, diagnose, and resolve system alerts, incidents, and service requests across supported technologies.
• Troubleshoot issues related to servers, workstations, laptops, mobile devices, cloud services, and on‑premises infrastructure.
• Identify root causes of recurring issues and implement long-term solutions to improve system reliability.

Infrastructure & Systems Management

• Support and administer Microsoft-based environments including Windows Server, Office 365/Microsoft 365, Exchange, Azure, SQL, Terminal Services, and SharePoint.
• Provide network-level support including routers, firewalls, switches, connectivity, and security.
• Monitor system performance, availability, and security across customer environments.
• Perform application installation, system configuration, and infrastructure changes as required.
• Support storage, virtualization, backup, and disaster recovery solutions.

Managed Services & Tools

• Administer and support managed solutions including anti-virus, anti-spam, email archiving, backup systems, monitoring tools, and other company-provided services.
• Analyze customer environments for alignment with best practices and recommend improvements.
• Participate in systems reviews and contribute to continuous service improvement.

Documentation & Reporting

• Accurately document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
• Maintain up-to-date system and network documentation.
• Track time and work activities to support KPIs, SLAs, and service reporting.
• Assist in compiling technical and management reports as needed.

Collaboration & Escalation

• Provide mentorship and technical support to Tier 1 engineers.
• Collaborate with team members to improve support processes, tools, and documentation.
• Understand when and how to escalate issues to subject matter experts to ensure rapid resolution.

Onsite & Advanced Support (as needed)

• Serve as an onsite contracted Systems Administrator or LAN Administrator for customer engagements.
• Assist with infrastructure projects, migrations, and advanced troubleshooting.

Requirements

• 4+ years of experience resolving Tier2-Tier3 level networking escalations
• Minimum HS Diploma required, further education or certifications preferred
• Ability to commute to the Tampa office 5 days per week
• 1st Shift and 2nd Shift opportunity available

The Perks: Excellent suite of benefits, generous PTO, and broad tech stack to grow your technical skills and experience! Please send a detailed resume today to begin discussions about this opportunity!