Job Description
Job Description
Senior Systems Administrator, ZendeskDuties:
- Lead Zendesk technical expertise including administering, configuring and maintaining Zendesk and other integrated technologies that drive efficiencies for our support teams.
- Lead discovery, research, testing, and implementation of Zendesk functionality in order to recommend enhancements to improve business capabilities.
- Empower key business leads and their teams with the guidance, training, and thought-partnership in order to achieve support initiatives.
- Liaise with business stakeholders to drive engagement and adoption of Zendesk across the business.
- Collaborate with Business Ops partners to build technical requirements, facilitate User Acceptance Testing (UAT), and release changes to Zendesk implementations.
- Manage requests from Business Partners for Zendesk access, integrations, and onboarding.
- Maintain Zendesk standards, including change management controls, admin controls, and key performance indicators (KPIs), and upholding security/data/governance standards.
Requirements:
- 5+ years of hands-on technical experience with analyzing, designing, and supporting Zendesk implementations (Support, Guide, Explore, Chatbot).
- Experience with advanced Zendesk Support configuration and platform customization (ex. Triggers, Automations, SLAs, Routing, macros).
- Understanding of Zendesk Product Suite, Database structure, Webhooks, and APIs.
- You can interpret and translate business goals into technical specifications that you can configure on the Zendesk platform.
- Nice to Have: Zendesk Admin Certification
Compensation:
- $80-85/hr W—2
Req ID:
- 36430169