Auxiliary Services Manager - Housing Operations

Job Description

Job DescriptionPosition Summary

The Auxiliary Services Manager – Housing Operations is responsible for the strategic, financial, and day-to-day oversight of all campus housing operations outside of student dormitories. This includes Utopia Park, faculty/staff apartments, university-owned condos, and short-term guest housing.

Reporting directly to the Director of Auxiliary Services, this role ensures that housing units are efficiently managed, financially sustainable, well-maintained, and supportive of the university’s employee and guest needs. The manager plays a critical role in aligning housing functions with institutional policies, renovation plans, and operational goals.

Key ResponsibilitiesOperational Leadership

• Oversee daily operations of all non-student housing facilities, including Utopia Park trailer community, faculty and staff apartments, university-owned condos, and short-term guest housing and transitional units.
• Serve as the primary point of contact for all residential housing operations, addressing maintenance needs, occupancy questions, and lease matters.

Financial Management & Budgeting

• Develop, manage, and track housing budgets—including rent income, utilities, repairs, and capital improvements.
• Collaborate with the Director of Auxiliary Services and Finance to establish rental rates, implement interdepartmental billing, and forecast revenue.
• Monitor expenses and identify opportunities for cost savings or reinvestment.

Renovation & Capital Project Coordination

• Plan and oversee renovations and capital projects related to non-student housing units.
• Coordinate with Facilities Management to ensure timely upgrades, repairs, and compliance with health/safety codes.
• Maintain a rolling renovation plan and lifecycle schedule for housing assets (e.g., flooring, appliances, HVAC).

Housing Assignments & Lease Management

• Administer all aspects of housing assignments for faculty, staff, contractors, and guests in accordance with university policies and HR guidelines
• Manage lease agreements, renewals, move-ins/move-outs, and unit readiness.
• Maintain accurate and up-to-date records of occupancy, assignments, and rental histories.

Resident Support & Communications

• Serve as the first point of contact for tenant inquiries, concerns, and requests.
• Coordinate timely responses to maintenance issues in collaboration with Facilities.
• Ensure clear communication with residents regarding housing policies, expectations, and upcoming changes.

Policy Implementation & Compliance

• Ensure compliance with local housing regulations, zoning codes, and internal university policies.
• Assist the Director of Auxiliary Services in drafting or updating housing policies, tenant handbooks, and eligibility guidelines.
• Maintain organized documentation to support audits, reporting, and legal compliance.

Cross-Department Collaboration

• Work closely with HR, Facilities, Finance, and other university departments to coordinate housing logistics, unit availability, and onboarding of new employees or guests.
• Represent Auxiliary Services in relevant internal meetings and contribute to planning and problem-solving efforts.

Qualifications

• Bachelor’s degree in Property Management, Business Administration, or a related field required.
• Master’s degree in business administration (MBA) or a related field strongly preferred.
• Minimum 3–5 years of experience in residential property management, housing coordination, or institutional operations.
• Strong organizational, budget management, and project planning skills.
• Familiarity with renovation cycles, maintenance coordination, and housing compliance requirements.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple housing sites and respond to time-sensitive needs with professionalism.
• Proficiency with Microsoft Office and housing/lease management software.
• Valid driver’s license and availability to respond to urgent housing matters if needed.