Automotive Service Advisor

Job Description

Job DescriptionNow Hiring: Automotive Service Advisor

Location: Marion, AR | Walt Massey Automotive Group
Be a Leader. Build a Career. Grow With Us.

Come work for the best! Walt Massey Automotive Group is a fast-growing, family-owned company known for its commitment to exceptional service, quality, and community values. We’re looking for an experienced, customer-focused leader to join our Arkansas location as a Service Advisor— a critical role in driving the success and reputation of our service department.

If you’re passionate about delivering top-notch customer experiences, leading high-performing teams, and advancing your career in the automotive industry — this is your opportunity.

What You’ll Gain at Walt Massey

We invest in our people. When you join our team, you’ll receive:

• Health, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Holidays & Vacation Time

• Paid Training & Leadership Development

• Career Growth Opportunities in a fast-expanding company

• Supportive, Professional Team Culture

Your Key Responsibilities

As Service Drive Manager, you’ll oversee the daily flow of service operations and ensure that every customer receives prompt, courteous, and professional care.

Day-to-day responsibilities include:

• Manage the flow of service orders and technician scheduling

• Deliver a first-class experience to every service guest

• Take full ownership of the customer’s journey — from drop-off to delivery

• Support and coach service advisors and technicians

• Distribute repair work efficiently and ensure technicians’ time is sold effectively

• Diagnose vehicle problems and assist with parts/tool ordering

• Handle warranty claims and maintain compliance with factory policies

• Uphold CSI (Customer Success Index) standards and company performance goals

• Train, supervise, and support service staff

• Foster a productive, respectful, and positive team environment

• Maintain good relationships with OEM/factory reps

• Ensure compliance with all legal and safety standards

Who We’re Looking For

This is a high-impact leadership role, so we’re seeking candidates who bring the following:

• Proven leadership with a friendly, organized, and driven personality

• Demonstrated ability to manage teams and service operations

• Excellent time management and multitasking skills

• Strong communication and conflict resolution abilities

• Positive customer service track record

• Professional appearance and attitude

• Team-focused and self-motivated

• Valid driver’s license and clean driving record

Why Walt Massey?

Walt Massey Automotive Group has built its success on a foundation of integrity, teamwork, and excellence. With 8 dealerships across 4 states and a growing reputation in the automotive industry, we offer a place where employees are respected, supported, and given room to grow.

Apply Today

If you’re ready to lead a team, shape customer experiences, and build your future in automotive, now’s the time to join Walt Massey. Apply now or refer someone you believe would be a great fit.

Walt Massey Automotive Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.