Job Description
Job Description
Location: Naperville, IL
Job Type: Full-Time
Comp: $20-23/hr.
Hours: M-F 9am-6pm CST
Reports To: Associate Director, Managed Services
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About Agilant Solutions
Agilant Solutions is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.
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Position Overview
The Help Desk Technician is responsible for providing day-to-day technical support to Agilant employees across multiple locations. This role serves as the first line of contact for internal technology issues, ensuring timely resolution and an exceptional end-user experience. The ideal candidate is dependable, detail-oriented, and eager to grow within a fast-paced IT environment.
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Key Responsibilities
• Technical Support: Provide first-level technical assistance to internal users via phone, email, chat, and remote support tools.
• Issue Resolution: Diagnose and resolve hardware, software, and network connectivity issues for laptops, desktops, and mobile devices.
• User Administration: Create, modify, and disable user accounts in Active Directory, Microsoft 365, and related systems.
• System Maintenance: Support system patching, antivirus updates, and hardware/software upgrades as directed by IT leadership.
• Ticket Management: Log all incidents and service requests accurately in the ticketing system, maintaining clear communication and follow-up until closure.
• Asset Management: Assist with the setup, imaging, and tracking of company hardware and licensed software.
• Documentation: Contribute to internal IT knowledge base articles and standard operating procedures to enhance efficiency and consistency.
• Collaboration: Partner with senior technicians and other IT teams on escalated issues and cross-departmental projects.
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Qualifications
• 1–3 years of experience in a Help Desk, IT Support, or Desktop Support role.
• Strong working knowledge of Windows OS, Microsoft 365, and standard office applications.
• Familiarity with Active Directory, Exchange/Outlook, and basic networking concepts (DNS, DHCP, IP, VPN).
• Excellent troubleshooting skills and a proactive, customer-first attitude.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
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Preferred Skills & Certifications
• CompTIA A+, Network+, or Microsoft certifications (preferred but not required).
• Experience with remote management tools (e.g., Syncro, ConnectWise, TeamViewer, or AnyDesk).
• Understanding of ITIL principles or managed services best practices.
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Why Join Agilant Solutions?
• Growth & Development: Opportunities to learn, train, and advance within Agilant’s growing IT organization.
• Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged.
• Impactful Work: Play a key role in ensuring Agilant’s workforce remains productive, secure, and connected.
• Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more.
Company DescriptionAgilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.
Company Description
Agilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.