Patient Care Technician Data Entry Clerk
Healthcare
Job Description
Job Description
The Patient Care Technician Data Entry Clerk plays a crucial role in ensuring accurate and confidential medical records management while supporting customer service and billing processes. Reporting to the Customer Service Manager or Team Lead, this position involves detailed data entry, inquiry resolution, and effective communication via phone, email, and CRM systems. The role offers opportunities to develop expertise in electronic health records, medical terminology, and billing within a collaborative, fast-paced healthcare environment with occasional to frequent travel requirements.
Responsibilities
- Enter and maintain accurate medical records and billing data
- Support and resolve customer inquiries efficiently
- Process orders related to medical services and products
- Communicate effectively through phone, email, and CRM systems
- Collaborate with Customer Service and Data Management teams to ensure data integrity
- Manage confidentiality and adhere to healthcare compliance standards
- Apply problem-solving and time management skills to meet deadlines
Preferred Qualifications
- Entry-level experience in medical data entry
- High school diploma or equivalent
- Familiarity with medical terminology and electronic health records (EHR)
- Experience using data entry and CRM software
- Strong attention to detail and ability to maintain confidentiality