Job Description
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Position: Carhop
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Immediate Supervisor: Manager on Duty (MOD)
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Status: Nonexempt
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Position Summary: This position serves product to guests.
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Essential Job Duties:
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- Ensure that product meets operational, quality, and appearance standards before being delivered to guests
- Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
- Provide friendly, quick, and polite service to guests
- Promptly respond to guest requests
- Report customer complaints/issues to MOD
- Assist guest with payment
- Make accurate change quickly and efficiently
- Clear trays and trash from guests’ vehicles, patio, drive-thru, and parking lot
- Comply with all company policies, procedures, and operational standards
- Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
- Regular attendance
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ADDITIONAL DUTIES:
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- Report employee complaints/issues to MOD
- Move and stock food product weighing up to 50 pounds
- Skating Carhop:
- Complete Skating Carhop training requirements
- Perform duties while on roller skates
- Perform other job-related duties as assigned or required
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Time/Shift Expectations: Irregular hours; nights; weekends; and holidays
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Qualifications and Job Requirements:
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- Knowledge/Skills
- General restaurant or retail knowledge
- Basic math and reading skills
- Effective verbal and written communication skills
- Ability to follow directions
- Customer service and multi-tasking skills
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Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
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