Job Description
Job Title- Dealer Warranty Support Representative
Job Duration-12 Months
Job Location-St. Peters, Missouri 63376
(This role is onsite to start with potential to be fully remote based on the performace)
Job Summary:
- Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Major Job Duties and Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Must Haves:
- High School Diploma or equivalent.
- 5 to 7 years’ customer service-related experience required.
Skills and Competencies:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Overtime hours:
- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work life balance.
- Currently three 1-hour OT days a week.
- OT can be worked anytime outside the standard working hours, any time between 5:30am-10:00pm CST.