Job Description
Job Description
Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.
Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.
We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team to deploy and maintain an Army intelligence and targeting system. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's client's user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems.
Core Responsibilities:
- Provide on-site support for the deployment, installation, configuration, and maintenance of a next generation Army intelligence and targeting system.
- Conduct system testing, troubleshooting, and repairs to ensure optimal performance and functionality.
- Collaborate with military personnel and other stakeholders to ensure seamless integration and operation of the system.
- Train end-users on system operation, maintenance, and troubleshooting procedures (for both hardware and software components)
- Respond to and resolve technical issues and inquiries in a timely and efficient manner.
- Document and report all activities, issues, and resolutions using appropriate reporting tools and systems.
- Participate in system upgrades, enhancements, and modifications as required.
- Keep abreast of the latest developments, updates, and best practices related to Army intelligence systems and doctrine
- Provide feedback and recommendations for system improvements and enhancements based on field experience and user feedback.
- Adhere to all safety protocols and security procedures in accordance with organizational and military guidelines.
- Maintain a high level of professionalism and represent the organization positively in all interactions with customers and stakeholders.
What We Value:
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience.
- 4+ years of experience in field service support or a related technical role, preferably within a defense or military environment.
- Strong technical knowledge and proficiency in computer systems, networks, and software applications.
- Familiarity with Army intelligence and targeting systems is highly desirable.
- Ability to travel and work on-site, which could include up to 60% of CONUS travel and the potential for 3-month OCONUS travel rotations as needed.
- Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure.
- Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users.
- Ability to work independently and as part of a team, while managing multiple tasks and priorities effectively.
- Flexibility to adapt to changing project requirements and operational needs.
Requirements:
- (As required by U.S. Government contract) U.S. citizenship
- (As required by U.S. Government contract) TS + SCI Eligible Clearance
EEO Commitment
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.