Job Description
Homeowner Communication and Engagement Services
- Assist homeowners, visiting the clubhouse or utilizing web portal, via email or phone with a variety of requests.
- Collaborating and training homeowners, contractors, vendors, committee and board members on the use of community portals to support administrative tasks and requests according to community guidelines and procedures.
- Respond to and process inquiries received via community portal, email, or in-person at the clubhouse during agreed service hours
Financial Processing Services
- Refine and process assessment payments, preparation homeowner financial requests
- Document payment receipts according to established procedures
- Reconcile payment records as specified in the service agreement
Administrative Support Services
- Maintain organized documentation tools and systems
- Process and respond to homeowner requests, complaints and inquiries
- Manage vendor contracts and insurance documentation
- Organize and maintain specified community records
- Create regular reports according to agreed templates
- Schedule meetings and facilities as requested by the Board or Property Manager
- Deliver completed documentation according to agreed timelines
Compliance and Operations
- Process and respond to homeowner requests, complaints and inquiries
- Monitor community compliance with HOA rules and regulations
- Coordinate with legal counsel on collections and compliance matters
- Process incoming compliance documents according to established procedure
- Support inspection processes and documentation
- Prepare compliance reports according to requirements
Vendor Coordination Services
- Maintain vendor contact database
- Document vendor performance according to specified metrics
- Process vendor invoices according to approval protocols
- Prepare vendor communications as requested
Special Projects and Additional Duties
- Manage special projects as assigned by the Board of Directors
- Perform other duties as assigned to support efficient community operations