Technical Support Specialist

Frontier IT

2713 W Cucharras St, Colorado Springs, CO 80904, USA

Published: 6/14/2022

Technology

Full Time

Job Description

We are looking for a Technical Support Specialist for our fast-paced managed services provider. As a managed services provider, no two days are the same. We work with a lot of different businesses across the Front Range and work in a lot of different technologies, providing remote and on-site support.

You will provide IT help desk services to our growing list of small and mid-sized business clients.

Primary duties will include handling inbound support calls, providing first-call resolution for everyday IT support issues. Examples include: configuring desktop PCs, software/driver installation, password resets, and email creation.

Technical Support Specialist responsibilities

Triage support calls or incoming tickets, prioritizing requests
Provide support for basic client issues including passwords, VPNs, software, email, domain access, folder access, printers
Basic management of Office 365 tenants including Teams, OneDrive, and SharePoint
Basic management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools
Basic management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications
Basic management of supported phone systems including extension management, IVR, call queues, and time-based rules
Provide and maintain documentation of internal and client accounts
Provide plan/feedback to management for client infrastructure improvement
Additional duties as assigned

Compensation & benefits

Technical Support Specialist starting salary based on experience: $45,000 - $50,000 per year
Hybrid in office and work from home schedule
Two-weeks of PTO accrual per year
Seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day
401(k) matching: 100% of first 3% deferred, then 50% of next 2%
Primary care available
Health reimbursement program
Reimbursement for qualified successful certificate test completion

Requirements

Must have an active drivers license
Must be able to pass a criminal background check
Must be able to pass a drivers background check

90% - Providing remote support to clients from our office in Colorado Springs
10% - Onsite support to clients in Colorado Springs and the surrounding area