Assistant Community Manager

Job Description

Job Description

Summary

Waterford is seeking an experienced Assistant Community Manager to support leasing and administrative functions at a value-add Class B portfolio of 630 units spread across (3) assets in driving distance of each other in Hamilton, NJ.

The Assistant Community Manager fully supports the Community Manager in all functions and is actively training for promotion into the Community Manager role. This role is significantly involved with daily on-site accounting functions, resident interactions, as well as leasing.

Key Responsibilities

• Assist the Community Manager with the coordination of day-to-day activities of the community in accordance with company policy and procedures
• Responsibility for weekly/monthly reports to include preparing daily bank deposits, collecting, recording, and depositing rental payments, application fees and security deposits
• Participate in marketing and leasing functions related to all market rate & affordable housing programs and applications, including lease ups, re-marketing assessments and interviewing applicants (if applicable).
• Responsible for conversion of telephone and walk-in guests to leases, show apartments, follow-up with guests and phone traffic, conduct periodic market surveys
• Obtain lease information, generate lease packets and complete lease applications; conduct required credit and reference checks
• Maintain active regulatory compliance and management coordination with site staff including preparation for audits, inspections, and other reviews, both external and internal.
• Responsible for ensuring efficient resident relations, including processing of additional occupants, transfer processing, renewals, problem solving, deescalating upset residents, in addition to assisting with resident problems and complaints concerning rent payments, service requests, etc.
• Assist in maintaining office clerical, filing and record keeping systems
• Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
• Perform move-in inspections with new residents
• Perform court filings for nonpayment cases; maintain legal records/files as required
• Update required reports concerning move-out notices. Assist in processing deposit accounting at time of move-out within the required timeframe as dictated by law.
• Accept service requests from residents and route to maintenance personnel for prompt handling
• Assist with resident communication, e-blasts concerning emergency maintenance, preparation of newsletters, promotion flyers and planning of community activities.
• Manage a renewal retention program that includes preparation of lease renewal offers, handle negotiations and execution of lease documents.
• Uses company timekeeping software to document time and attendance, approving timecard for each pay cycle.
• Performs other duties as assigned.

Competencies/Required Skills/Abilities

• Bilingual, Spanish preferred
• Exceptional oral and written communication skills with internal and external partners and with residents
• Demonstrates professional leadership skills through effective work habits, attitude, inter-personal skills, initiative, and follow-through.
• Manage projects independently or through a team.
• Ability to motivate, inspire, and lead an on-site team.
• Demonstrates ability to work effectively under pressure with multiple and changing priorities and deadlines as evidenced by use of tact, maturity, interpersonal effectiveness, good judgement, and discretion.
• Customer service orientation.
• Strong attention to detail.
• Demonstrates organization and time management skills.
• Ability to influence others.
• Strong negotiation skills.
• Strong marketing strategies to include knowledge of internet and social media.
• Demonstrated experience in leadership and building teams.
• Ability to work weekend hours and holiday hours
• Valid driver’s license required.

Supervisory Responsibilities

• Assist with training, supervising assigned staff’s day-to-day operations, coaching, setting expectations, and holding assigned staff accountable. Recommend appropriate disciplinary actions and assist in assigned staff write-ups as needed.

Required/Preferred Education and Experience

• High school diploma or GED required. College degree in a related field is preferred. Equivalent combination of education and experience will be considered.
• Position requires at least two years of on-site apartment management experience
• One year experience as Assistant Community Manager
• Certified Apartment Manager, CAM, Accredited Apartment Manager, ARM is preferred.
• Thorough knowledge of applicable federal, state and local law related to apartment leasing required.
• Property management software experience, i.e. Rent Manager preferred.
• Experience with internet marketing tools preferred.
• Thorough knowledge of Fair Housing laws required.

Work Environment/Physical Demand

• Prolonged periods of sitting at a desk and working on a computer.
• Must be physically able to sit, climb, balance, bend, stoop, kneel, crouch or crawl occasionally.
• Must be physically able to inspect community including walking property
• Must be able to lift up to 25 pounds occasionally.
• Must be able to push/pull up to 25 pounds occasionally.
• Use hands/fingers to handle or feel and reach with hands and arms.
• Frequently required to talk and hear.
• Vision abilities required including depth, perceptions, and ability to adjust focus throughout the day.
• Noise level is usually low.

Company DescriptionCompany Overview

Waterford Real Estate Management is a real estate management company with over 50 years of experience in property management and with a growing 1,000+ portfolio of multifamily and retail units.

We combine hands-on property operations with data-driven decision-making to deliver best-in-class service for both residents and owners.

Our headquarters are in Union, NJ. Our mission is simple: create places where residents are proud to live and investors are proud to own.

Company Description

Company Overview\r\n\r\nWaterford Real Estate Management is a real estate management company with over 50 years of experience in property management and with a growing 1,000+ portfolio of multifamily and retail units.\r\n\r\nWe combine hands-on property operations with data-driven decision-making to deliver best-in-class service for both residents and owners.\r\n\r\nOur headquarters are in Union, NJ. Our mission is simple: create places where residents are proud to live and investors are proud to own.