Job Description
Job Description
Note: Legitimate correspondence for these positions will only come from iSolved or from @jyginnovations.com
About JYG Innovations
JYG Innovations (JYG) is a professional solutions and services company focused on providing innovative and exceptional service in the Defense, State/Local and Commercial sectors. With a primary focus on IT Solutions, Cyber Security, Research and Analysis, and Medical/Clinical Staffing, JYG continues to receive exceptional customer satisfaction surveys due to the outstanding technical expertise and performance of its employees and strategic partners.
As a member of JYG Innovations you will find that our team's collective passion, expertise and ideas contribute not only to a productive work environment, but a thriving and fulfilling employee culture. JYG places employees at the top of our core values as we believe our employees are the ultimate representation of our company and are crucial to our success and highly respected reputation. As a result, we place high priority on individual and team development, collaboration and a commitment to moving forward-together.
Support Your Well Being: JYG offers exceptional benefits, including Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, 401(k) with match, educational assistance, team building events, wellness tips and more!
Job Title: Information Computer Support.
Clearance: Secret
Location: Washington, DC
Employment: Full Time
Targeted Start Date: December 2025
Benefits: JYG offers exceptional benefits, including Medical/Dental/Vision, short and long-term disability, life insurance, paid vacation, paid holidays, 401(k) and semi-monthly direct deposit.
Essential Job Functions and Responsibilities:
- Provide SAF/SB with general office support and maintain SAF/SB's integrated strategic communication tools and content in accordance with SAF/SB mission needs.
- Perform additional duties as authorized and assigned by COR.
- Computer Support
- Manage SAF/SB computer(s), software application(s) and other related computing devices; including but not limited to new and existing computer and software applications and/or other SAF/SB computer application support.
- Maintain a comprehensive inventory listing of all computer hardware and software applications by location and username in accordance with applicable procedures.
- Ensure SAF/SB personnel and office equipment is refreshed in accordance with the Government's computer/network control center refresh schedule. The contractor shall accomplish task per event and coordinate equipment refresh within the refresh due date.
- Maintain computer support continuity documentation (e.g. equipment list, etc.) of all in accordance with SAF/SB
- Submit trouble tickets to computer/network support team using the organization's computer/network control center submission procedures.
- Facilitate the assignment of equipment and services using the AFNCR services.
- Update, modify, and maintain the organization's systems information in Electronic Information Technology Data Repository (EITDR) as required by Government.
- Perform daily functions associated with managing the organization's social media platforms and websites to ensure accuracy and currency of mission specific content.
- Perform additional duties that are within scope of the tasks outlined above and below and as authorized and assigned by the COR.
- Strategic Industry Engagement
- Manage the organization's Facebook page and Linked In accounts using the organization's office procedures, strategic communications procedures, and AF instructions. Manage and post to other relevant, authorized media platforms (e.g. YouTube, etc.).
- Manage the organization's Twitter. Facebook, LinkedIn and other applicable accounts using the organization's office procedures, strategic communications procedures, and AF
- Post 2-3 times per day based on availability of content upon the approval of SAF/SB (level of approval). c) Provide system administration and maintenance of the organization's website using the organization's office procedures, strategic communications procedures, and AF instructions.
- Perform system administration of the organization's email inquiry/ticket tracking system using the organization's office, strategic communications procedures, and AF instructions.
- Perform system administration of the organization's applicable learning systems using the organization's office procedures, strategic communications procedures, and AF instructions.
- Review and/or update the systems to reflect current information.
- Ensure information on all learning systems corresponds with content on the public website.
- Capture metrics for social media platforms and the email inquiry/ticket tracking system using the organization's office procedures.
- Consolidate metrics into briefing slides and submit for COR review weekly.
- Analyze metrics, develop strategy for modifying system/communication processes based on metric data. The contractor shall provide suggested courses of action to COR and prepare briefing to Director on findings. The contractor shall accomplish task no later than the last business day of each quarter.
Candidate Requirements:
- Bachelor's Degree
- Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Minimum of five years of experience working with web, social media content, compliance, and headquarters staff level work or equivalent. All five years of experience must have occurred within the last 10 years.
JYG Innovations is committed to hiring and retaining a diverse workforce. JYG Innovations is an equal opportunity/affirmative action employer and does not discriminate on the basis of race, color, creed, sex, national origin, religion, age, disability, pregnancy or veteran status. We welcome the employment of women, minorities, veterans and individuals with disabilities in our workforce. If you are in need of special assistance, please contact our Human Resources Department. Interested parties may view our Affirmative Action Plan for Veterans and Individuals with Disabilities by contacting the Human Resources Department. JYG Innovations participates in E-Verify