Development Database Manager/CRM Operations Specialist

Job Description

Job Description

A historical, non-profit landmark in Palm Beach is in need of a Development Database Manager / CRM Operations Specialist responsible for the day-to-day management, accuracy, and integrity of the organization's Development database within their Altru CRM. This role ensures donor, member, and gift data is entered accurately, maintained consistently, and available to support fundraising, stewardship, and reporting activities.

Key Responsibilities

Data Accuracy & Integrity
• Accurately enter and maintain gifts, memberships, pledges, and constituent records in Altru
• Prevent and resolve duplicate records
• Ensure proper coding of gifts, including funds, appeal, campaign, benefits, and fair market value (FMV)
• Maintain accurate donor contact information, relationships, and communication preferences
CRM Operations & Maintenance
• Perform routine database audits and data cleanup
• Manage imports, exports, and basic global changes
• Maintain consistent data standards and naming conventions
• Monitor user activity and support adherence to data entry best practices
Reporting & Lists
• Run standard Development reports and queries
• Produce mailing lists, donor lists, and event lists
• Support leadership, board, and audit reporting with accurate data
• Review and verify reports prior to distribution
Process Control & Documentation
• Follow and maintain documented database and data entry procedures
• Identify and flag workflow issues or data inconsistencies
• Update internal documentation, guides, and reference materials
• Protect the confidentiality and security of donor and organizational data
Required Qualifications
• Experience in database management or CRM operations, preferably in a nonprofit or fundraising environment
• Working knowledge of Blackbaud Altru or a comparable CRM system
• Strong attention to detail and commitment to data accuracy
• Proficiency in Microsoft Excel and basic reporting tools
• Ability to manage multiple priorities, follow established processes, and meet deadlines
Preferred Qualifications
• Experience working in Development or Membership operations
• Familiarity with gift processing and donor acknowledgment workflows
• Experience supporting reporting and reconciliation efforts

Benefits

• Employer-paid health insurance for the employee available after 60 days
• 2 weeks vacation
• Sick time up to 120 hours
• 403(b)- eligible immediately, company matches up to 10% after 1 year and 100% vested after 6 years
• Dental after 60 days, company-paid
• Vision after 60 days -- the only benefit employee contributes
• STD paid by company
• Voluntary life offered, but contributed by employee