Job Description
Job DescriptionWe are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service.
Responsibilities:
• Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications.
• Manage and support mobile devices approved by the organization, ensuring efficient functionality.
• Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems.
• Install, configure, and maintain application software, ensuring optimal usability and performance.
• Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments.
• Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols.
• Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications.
• Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms.
• Provide leadership in technical problem-solving and offer guidance to team members.
• Collaborate with teams to ensure reliable backup solutions and system configurations.• At least 2 years of experience in technical support within a 50-100 staff environment.
• Proficiency with Active Directory and Windows operating systems, including Windows 7, 10, and 11.
• Familiarity with Windows Server environments and their functionalities.
• Strong expertise in Microsoft Office Suite applications such as Excel, Word, PowerPoint, Access, and Outlook.
• Excellent customer service skills paired with strong written and verbal communication abilities.
• In-depth understanding of personal computers, printers, networking, and communication interfaces.
• Ability to work effectively in a fast-paced environment while managing multiple tasks and meeting tight deadlines.
• Experience with Apple products, Citrix, Cisco, and virtualized client applications is preferred.