Job Description
Job Description
Automotive Service Advisor – $60K–$120K+ – Diesel & Fleet Focus
Location: Cumberland, RI
Schedule: Monday–Friday, 7:00 AM – 5:00 PM
Compensation: $60,000 – $120,000+ annually (Base + Performance)
Pay Schedule: Weekly
3+ Years of Automotive Service Advisor Experience Required
Position Summary
Promotive is hiring an experienced Automotive Service Advisor for a high-volume, fleet-focused repair facility in Cumberland, RI. This is a great opportunity for an advisor who understands both automotive and diesel service, enjoys a fast-paced environment, and wants strong earning potential.
This shop has built its reputation on a “people over profits” philosophy, combining high-quality repairs with honest, customer-first service. If you're organized, tech-savvy, and confident in both parts sourcing and customer communication, you'll thrive here.
Key Responsibilities
-
Greet customers and assess automotive and diesel service needs
-
Create accurate estimates and repair orders using shop management software
-
Source automotive and diesel parts efficiently and cost-effectively
-
Communicate clearly with customers regarding repairs, timelines, and recommendations
-
Coordinate with technicians and foremen to ensure smooth workflow
-
Manage multiple jobs in a high-volume environment (100–150 vehicles weekly)
-
Maintain detailed records and ensure proper documentation of all services
-
Build trust with customers through honesty, transparency, and follow-through
Qualifications
-
3+ years of experience as an Automotive Service Advisor
-
Strong knowledge of automotive and diesel systems and repair processes
-
Experience sourcing parts and building estimates
-
Ability to thrive in a fast-paced, high-volume shop environment
-
Strong communication, organization, and sales skills
-
Honest, dependable, and customer-focused mindset
-
Valid driver's license required
Compensation & Benefits
-
Annual earnings: $60,000 – $120,000+ depending on experience and performance
-
Weekly pay schedule
-
Medical insurance (50% employer-paid for employee)
-
Dental and vision insurance available
-
401(k) with up to 3% match
-
Paid holidays (6 major holidays; shop open on Black Friday)
-
PTO: 1 week
-
State-mandated sick time
-
Paid training and certification
-
Uniforms provided
Why This Shop Stands Out
-
Established, family-founded shop with over 25 years in business
-
Strong reputation in fleet services and diesel repair
-
High car count (100–150 vehicles weekly) with consistent workflow
-
Diverse workload: automotive, diesel, heavy-duty trucks, trailers, and equipment
-
Well-equipped facility with 11 bays, alignment rack, and advanced diagnostic tools
-
Structured leadership with dedicated foremen across departments
-
24/7 mobile service division supporting fleet clients
-
Tight-knit, hardworking team with a fun, no-drama culture
-
Growth-oriented environment with ongoing training and development
Ready to Join a High-Performing Team?
If you're an experienced Service Advisor who can handle both automotive and diesel workflows while delivering top-tier customer service, this is your opportunity.
Apply today and take the next step with a respected shop in Cumberland!