Job Description
Job DescriptionKey Responsibilities:
Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.
Join Windows workstations to the domain and resolve connectivity problems.
Support the O365 Suite of applications
Configure and troubleshoot printers, ensuring reliable functionality for end-users.
Respond to service desk tickets promptly and maintain detailed documentation of solutions.
Collaborate with team members to improve IT processes and procedures.
Deliver high-quality customer service to clients and internal users.
Qualifications:
Proven experience in IT support or helpdesk roles.
Strong knowledge of Windows Desktop Operating Systems and domain integration.
Hands-on experience with printer setup and troubleshooting.
Excellent communication and problem-solving skills.
Ability to prioritize tasks and manage multiple issues simultaneously.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.Active Directory, Microsoft Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets