Job Description
Job Title: Service Manager – Equipment Dealership
Location: Knightstown, IN
Job Type: On-site | Full-time
We’re seeking an experienced Service Manager to lead the service department of a well-established equipment dealership supporting agricultural and heavy equipment customers. This role is ideal for a hands-on leader who understands dealership service operations and knows how to balance technician performance, customer satisfaction, and service efficiency.
What You’ll Do
- Lead the daily operations of the service department, including technicians and service workflow
- Manage the full service process from work order creation through invoicing
- Ensure repairs are completed on time, accurately, and to quality standards
- Act as a key point of contact for customer service issues and escalations
- Monitor shop performance, schedules, quotes, and productivity through regular floor presence
- Support and develop technicians through training, coaching, and performance reviews
- Drive service department growth by identifying opportunities to improve efficiency and revenue
- Maintain consistent use of dealership systems, standard processes, and OEM guidelines
What We’re Looking For
- 3–5+ years of experience in service leadership within an equipment dealership
- Background in agricultural, construction, or heavy equipment service
- Proven experience managing technicians, shop operations, and customer-facing service
- Familiarity with OEM standards and warranty processes (John Deere or similar preferred)
- Strong communication skills and a leadership style built on accountability and teamwork
What’s Offered
- Competitive compensation based on experience
- Comprehensive benefits package, including health insurance, 401(k) with company match, and paid time off
- Long-term stability within a multi-location dealership organization
- A leadership role with real ownership, structure, and support
If you’re a service-focused leader who takes pride in running a shop the right way and supporting both technicians and customers, we encourage you to apply.