Job Description
Job DescriptionDescription:
Grow - Transform - Create Leaders
Are you passionate about providing top-notch technology support and staying ahead of the latest industry trends? Do you pride yourself on your customer service and ability to figure out just about any technological solution? If so, we are seeking a highly skilled Senior Support Desk Administrator to join our Nesnah team!
Who We Are:
Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself!
What A Day In The Life Looks Like:
- Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
- Prioritize, document, and track tickets using our internal tracking tool
- Communicate outages, critical system events, and updates to users clearly and promptly
- Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
- Maintain and troubleshoot A/V setups in conference rooms and common areas
- Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users
Collaboration and Communication:
- Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations
- Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities
- Contribute to the development and enforcement of IT policies and procedures
Qualifications and Experience:
- Associate's degree in a technology-related field
- Minimum 2 years of working in or with a support desk and desktop support experience
- Excellent strategic and business mindset
- Passion for helping and supporting customers and employees
- Proven ability to troubleshoot hardware, software, and network-related issues
Hours: Monday - Friday with a rotating on-call schedule
What We Offer:
- Health, Dental, Life, and Vision Insurance
- PTO
- 401(k) w/ match
- Profit Sharing Incentive Bonus
- Fun Committee
- Paid Training/Educational Assistance
- THE PEOPLE!
Why Nesnah Ventures:
At Nesnah Ventures, IT is more than just resolving password resets and printer issues—though those are part of the job. You’ll engage directly with a diverse and evolving technology ecosystem, supporting a wide range of users across our growing portfolio of companies. Our centralized IT function offers you the opportunity to deepen your technical expertise while contributing to meaningful solutions. We foster a culture that values autonomy, continuous learning, and genuine collaboration. Here, you’ll work alongside seasoned professionals who are committed to your growth, appreciate your insights, and operate with humility and teamwork—no egos, no silos, just shared success.
Nesnah Ventures is an Equal Opportunity EmployerRequirements: