Job Description
Job Description
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively, and courteously, assist guests with their shipping, packing, printing or mailbox needs
Expert on product knowledge to assist customers
Operate POS, manage financial transactions, and balance drawers
Ability to operate copy & fax machines
Ensure the highest level of customer service by assisting customers with concerns and exchanges
Introduce promotions and opportunities to customers
Consistently upholds a neat, clean and organized store and stockroom
Assist in visual presentation standards and ensure the store retail is replenished
Maintain compliance with Retail Operations Policy and Procedures
Two year of Retail Sales experience
Excellent communication, delegation, follow-up, and time-management skills
Proven ability to multi-task and direct activities at all levels
Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
The ability to read, write, and perform basic math
The ability to stand and walk for extended periods of time
Capable of lifting up to 50 lbs
individually and team lift up to 125 lbs
Proficient knowledge of Microsoft Word, Excel and Outlook
Proactive and creative problem solving ability
Flexible and adaptable
Ability to multi-task and balance multiple priorities