Job Description
Job DescriptionAbout the Role:
Plugz Electric is looking for a motivated and organized Dispatcher to join our growing team in Forest Lake, MN! This is a fast-paced, customer-facing role where you'll be the backbone of our daily operations — keeping technicians on track and customers happy. If you thrive in a dynamic environment and love keeping things running smoothly, we want to hear from you!
Responsibilities:
- Schedule and dispatch electricians to residential and commercial job sites efficiently
- Serve as the primary point of contact between customers and field technicians
- Manage and prioritize incoming service calls, work orders, and appointment requests
- Monitor technician locations, job progress, and availability throughout the day
- Communicate job details, updates, and changes clearly to field crews
- Maintain accurate records of dispatched calls, schedules, and customer information
- Coordinate urgent or emergency service requests with speed and professionalism
Requirements:
- Prior dispatching, scheduling, or customer service experience preferred
- Strong multitasking and organizational skills in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency with scheduling software, CRMs, or dispatch tools is a plus
- Ability to remain calm and solution-focused under pressure
- Experience in the trades, electrical, or home services industry is a bonus
- Reliable, detail-oriented, and a strong team player
About Us:
Plugz Electric is a trusted electrical services company proudly serving the Forest Lake, MN area and surrounding communities. We've built a reputation for quality workmanship, honest service, and going the extra mile for every customer. Our team is tight-knit, supportive, and passionate about doing great work — and we take care of the people who help make it happen.