Job Description
Job DescriptionBenefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Do you love kids fashion, great deals, and creating a fun shopping experience? Join Once Upon A Child, North Americas #1 childrens resale franchise, where we make style affordable and sustainable for families every day.
Were looking for an energetic, customer-obsessed Keyholder to help lead our team and deliver an amazing in-store experience. If youre outgoing, detail-oriented, and excited by a fast-paced retail environment, this is the perfect opportunity to grow your skills and have fun at work.
Why Youll Love Working With Us
$250 Shopping Spree Hiring Bonus after 90 days (20+ hrs/week)
Weekly paychecks
30%+ employee discount
Flexible scheduling
Paid sick leave, holidays, and PTO
Paid training + leadership development
401(k) eligibility
A supportive, inclusive team environment
Real opportunities to grow into management roles
What Youll Do
As a Keyholder, you help keep the store running smoothly and create a welcoming experience for parents, kids, and sellers.
You will:
Lead assigned shiftsmotivating the team, driving great service, and ensuring smooth daily operations
Open and close the store, including key control, cash handling, and security procedures
Greet customers, assist with shopping needs, and make product recommendations
Manage the buying process: review items brought in by customers, evaluate condition/quality, and communicate our Buy Policy with confidence
Price and tag merchandise, restock the sales floor, and maintain brand-standard store displays
Support in-store events, promotions, and merchandising resets
Operate the POS system for sales, buys, and returns
Maintain store cleanliness and organization
Support and coach team members to provide exceptional customer experiences
Jump in wherever neededteamwork is everything here!
Who Thrives in This Role
Were looking for someone who is:
Friendly, outgoing, and excited to help people
Passionate about kids fashion, resale, and sustainability
A strong multitasker who stays upbeat in a fast-paced environment
Organized with excellent attention to detail
A natural leaderreliable, proactive, and comfortable directing a shift
Great at communication and customer engagement
Able to work a flexible schedule (weekends + some holidays required)
Qualifications
1+ year of retail, customer service, or shift-lead/keyholder experience
Proven leadership skills and comfort handling cash procedures
Strong communication and interpersonal skills
Ability to lift up to 40 lbs., stand/walk for up to 8 hours, and perform typical retail physical tasks
High school diploma or equivalent preferred
Ready to Join the Fun?
If youre excited to build retail experience with a brand parents love, wed love to meet you! Apply today and join a team that values creativity, sustainability, and great customer service.