<h3>Job Description</h3>
Job Description
We are seeking an IT Support Specialist to join our team! You will be a part of a team that is focused on delivering excellent customer service while solving technical issues.
Responsibilities:
<ul>
<li>Evaluate, prioritize, and respond to service requests.</li>
<li>Create and maintain detailed documentation regarding service tickets and client environments.</li>
<li>Install, support, and troubleshoot workstations, servers, network infrastructure and other devices.</li>
<li>Utilize remote monitoring and management (RMM) tools to resolve technical issues and provide proactive maintenance.</li>
<li>Administer and maintain end user accounts and permissions.</li>
<li>Provide onsite and remote technical support.</li>
<li>Participate in the after-hours on-call rotation.</li>
</ul>
​Qualifications:
<ul>
<li>Strong customer service skills</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Detail-oriented</li>
<li>Ability to work independently and in a team environment</li>
<li>Valid Wisconsin driver's license and an insurable record</li>
</ul>
Compensation and Benefits:
<ul>
<li>Medical Insurance</li>
<li>Vacation Program</li>
<li>Holiday Program</li>
<li>Simple IRA with Company Match</li>
<li>Direct Deposit</li>
<li>Company Events</li>
<li>Profit Sharing</li>
</ul>