Job Description
Job Description
Job Title: Evening Team Lead
Location: Zax Creamery, 2603 N Newton, Jasper, IN 47546
Employment Type: Part-Time/Full-Time
Hours: Evenings, 4:00 PM to 10:30 PM, Saturday Availability Required
Job Summary:
Zax Creamery is looking for a dynamic and enthusiastic Evening Team Lead to oversee our evening operations. The ideal candidate will have a passion for customer service, ice cream, and coffee, coupled with a knack for leadership and team management. This position plays a crucial role in ensuring that our evening shift runs smoothly, providing an exceptional experience for each customer while maintaining the high standards of our brand.
Key Responsibilities:
Leadership & Management:
- Maintain a positive mental attitude.
- Supervise, train, and motivate evening shift staff to ensure excellent service and adherence to company policies.
- Schedule staff according to business needs, ensuring adequate coverage during peak times.
- Manage daily operations.
- Additional duties and tasks as assigned by management.
Customer Service:
- Ensure all customers receive outstanding service by providing a warm, welcoming environment.
- Handle customer inquiries, complaints, and special requests with professionalism and a positive attitude.
Product Quality & Inventory:
- Oversee the preparation and quality of ice cream and coffee products.
- Monitor inventory levels, manage stock rotation, and place orders for supplies as needed.
- Ensure all products are stored, prepared, and served according to health and safety regulations.
Financial Management:
- Handle cash transactions, operate POS systems, and ensure accurate cash handling.
- Conduct nightly cash outs, reconcile sales, and prepare reports for management.
Cleanliness & Maintenance:
- Maintain a clean and safe environment for both staff and customers, adhering to health and safety standards.
- Coordinate minor maintenance tasks or report significant issues to the management.
Team Development:
- Foster a positive work environment and team spirit.
- Identify training needs and opportunities for staff development.
Qualifications:
- Proven experience in a supervisory role within the food service or hospitality industry.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organizational and leadership abilities.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic understanding of inventory management and cash handling procedures.
- Must be able to work evenings and weekends.
- Food safety certification is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Capability to lift up to 50 lbs for restocking duties.
- Must be able to work in a cold environment (freezers) for short periods.
- Must be flexible in scheduling, and able to come to work on short notice.
Benefits:
- Competitive hourly wage with opportunities for tips.
- Employee discount on products.
- Opportunities for career advancement within Zax Creamery.
- Flexible scheduling to accommodate work-life balance.
How to Apply:
Interested candidates should submit their resume and a brief cover letter explaining their suitability for the role via this job posting or by visiting https://forms.gle/ppxJ5F7ovirF1YTL9. We look forward to hearing from you!
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