Day shift- Field Service Technician

Job Description

Job DescriptionDescription:

Day shift, 8 hour shifts- Monday- Friday, some travel may be needed

$35+/ hour

Overview of role:

The Field Service Technician is responsible for providing on-site installation, maintenance, and repair services for equipment and systems at customer locations. This role involves troubleshooting, diagnosing, and resolving technical issues to ensure customer satisfaction and equipment performance. The Field Service Technician works directly with customers, delivering high-quality service while ensuring equipment is fully operational and meets industry standards.

Core Competencies:

· Technical Proficiency: Strong understanding of the systems and equipment being serviced, with the ability to troubleshoot and repair various technical issues.

· Problem-Solving Skills: Ability to think quickly and resolve issues independently in a timely and effective manner.

· Customer Service: Strong interpersonal skills to communicate effectively with clients and maintain positive relationships.

· Attention to Detail: Precision and thoroughness in installation, maintenance, and repairs.

· Adaptability: Ability to work in dynamic environments, handling a wide range of equipment and customer needs.

· Safety Awareness: Knowledge of and adherence to safety regulations and protocols during on-site activities.

Key Deliverables:

· Install, maintain, and repair equipment at customer locations, ensuring all systems function according to specifications.

· Diagnose and troubleshoot equipment malfunctions, ensuring timely resolution and minimal downtime for customers.

· Conduct regular preventative maintenance checks to ensure equipment longevity and peak performance.

· Provide training and technical support to customers, helping them operate and maintain their equipment effectively.

· Maintain accurate records of service calls, including work performed, parts used, and customer feedback.

· Respond to emergency service calls and prioritize work to meet customer needs and deadlines.

· Work with the technical support team to escalate issues or seek assistance for complex problems.

· Ensure compliance with all safety and quality standards while on-site and handling equipment.

· Assist in identifying recurring issues and provide feedback to improve products and services.

· Ensure that all equipment and tools are maintained, calibrated, and ready for use.

Requirements:

Required Qualifications:

· High school diploma or equivalent (associate’s degree in a technical field preferred).

· Minimum of 4-6 years of experience in field service or technical support.

· Proficiency in troubleshooting, diagnosing, and repairing mechanical, electrical, and electronic systems.

· Strong understanding of equipment manuals, schematics, and service documentation.

· Excellent customer service and communication skills.

· Valid driver’s license and reliable transportation, with the ability to travel to customer sites as needed.

· Ability to work independently and manage time effectively while meeting deadlines.

Desired Qualifications:

· Certification in a specific area of expertise (e.g., HVAC, electrical, IT systems).

· Experience with service management software or tools for scheduling, reporting, and tracking service calls.

· Familiarity with various types of industrial, medical, or IT-related equipment (depending on the industry).

· Knowledge of relevant safety standards and regulations (e.g., OSHA, NFPA).

· Experience working with customers in a service-oriented environment.

Technology Requirements:

· Proficiency with diagnostic tools and equipment relevant to the systems being serviced.

· Familiarity with service management platforms (e.g., Service Titan, Salesforce).

· Ability to use mobile devices and applications for reporting and scheduling service visits.

· Basic understanding of cloud-based or remote diagnostics tools, if applicable to the technology being serviced.

Other Requirements:

· Willingness to travel frequently, including occasional overnight stays, to service customer locations.

· Ability to work flexible hours, including evenings or weekends, to meet customer needs.

· Ability to handle physically demanding tasks, including lifting, bending, and standing for extended periods.

· Ability to manage multiple service calls and prioritize tasks effectively to meet customer deadlines.

· Strong problem-solving skills and the ability to adapt to evolving customer needs.

· Ability to work both independently and as part of a team.