BDC / Call Center Agent

Job Description

Job Description

Honda of Middleburg Heights is hiring an Experienced BDC / Call Center Agent

BDC - Job Responsibilities:

• Monitor the performance of sales and service business development representatives in order to assure top performance
• Forecast goals and objectives for the department and strive to attain them
• Establish individual retention objectives and a program to meet them
• Review and analyze team activity and production daily, weekly, monthly and year over year to determine best resource utilization and planning for effectiveness.
• Interact and coordinate with other dealership departments to maximize customer satisfaction
• Work alongside Executive and Department Managers to develop appointment setting strategies to maximize dealership traffic
• Develop, execute, and monitor outbound internet and phone campaigns.
• Maintain daily, weekly, and monthly service forecasts
• Ensure that the service customer satisfaction objectives set by management are achieved
• Work with Management to develop BDC call center and email campaigns
• Must be action-oriented and results-driven
• Demonstrated ability to recruit, train, mentor and motivate an Automotive BDC Service Team

BDC - Job Requirements:

• Minimum 3 years of experience in automotive business development center operations
• Must have demonstrated leadership and management abilities
• Experience with automotive digital marketing
• Ability to work well under pressure
• Valid driver's license

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.