Job Description
Job Description
- To assist and provide parts/service support and respond to customers/technician's concerns/request.
- To promote the sale of genuine Toyota, Crown, and Aftermarket parts and accessories in a profitable manner.
- Conform and abide by all rules in the policy book set forth by Watts Equipment and the Management team.
- Maintain and process CSS quoting daily
- Take incoming parts calls from customers and recommend all related parts. Minimize the time the customers are on the telephone.
- Present a favorable (positive) attitude and be helpful to customers and technicians (both road and shop) over the phone and in person.
- Assist with processing completed parts and service work orders.
- Assist with Re-stocking of parts in service vans.
- Assist with Physical Inventory.
- Maintain an open line of communication between the parts department and customer service personnel, and other departments within Watts Equipment Company.
- Responsible for returning wrong parts to your vendor.
- Assist in keeping the Parts Department in a clean and orderly manner.
- 100% on E-Learning and complete all Web-Ex training assigned.
- Training requirements for Toyota parts professional should be completed as follows.
- Assist in reviewing and processing Crown E-Ordering.
- Responsible for ordering batteries and processing core returns.
- Attain Toyota Parts Certifications: Bronze, one year of service. Silver, three years of service, and gold five years of service. Each person will be responsible for taking their own test.
- Look up parts required for service and parts quotes.
- Determine labor from Tech.
- Obtain customer’s written approval/ confirmation for the quote from CSS rep
- Upon approval, converts quotes to open work order.
- Orders all needed parts on approved estimates through parts department.
- Provide the work order to the dispatch so work can be scheduled and dispatched, or if requires to come in the shop, coordinate with CSS, customer and transportation.
- Report to Parts Manager any issues related to slowing the estimate process.
- Perform other assigned duties as required by the Management team.
- Key Result Areas (Physical Requirements):
- Must be able to lift 50 lbs. Unassisted.
- Must have good reading, writing, and basic math skills.
- This job will also include frequent bending and squatting.
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