Job Description
Job DescriptionSalary: $22-$25 / hourly
SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES
Receive visitors and answer the telephone taking messages and disbursing to the appropriate party.
Delegate telephone answering and messages to other front end staff as needed.
Prioritize incoming calls and visits based on urgency and respond to citizen needs with timely and accurate information.
Communicate with employees by handheld radio.
Create and close workorders for various divisions, including checking in on progress, updating customers, and verifying work completion.
Create utility locates and submit to 811.
Receive utility locates from 811 and disperse to Utility Line Locator.
Speak with citizens regarding all cemetery information.
Walk through cemetery with families looking to purchase burial plots and answer any questions.
Process Payments for cemetery.
Create deeds for burial plots and update ownership information into Access Database.
Coordinate with funeral directors to exchange burial information and to mark gravesites for burials.
Any other duties assigned.
WORKER REQUIREMENTS (education, certifications, experience, etc.)
High school diploma or GED (General Education Degree)
Valid Drivers License
Computer literate and proficient in Microsoft office software
Proficiency in software and processes related to Customer Relationship Management (CRM) or Customer Success Management (CSM)
Ability to make quick and accurate decisions based on emergency situations and established procedures
HOURS/SCHEDULING
Monday-Friday
7am-4pm
On call for emergencies
Overtime as needed