Dairy Technical Specialist
Job Description
Job Description
This position will provide technical support for milk harvest, cooling, and storage equipment as well as dairy herd and facilities system management technology. This dynamic role uses both computer and mechanical skills to plan, install, and maintain dairy equipment and technology used on farm.
Essential Duties and Responsibilities
- Provide solutions for milking and cooling equipment and herd management software system issues for our customers
- Troubleshoot problems remotely and on-site with customers and MLS service and installation technicians.
- Assist with system setup and configuration.
- Conduct maintenance when needed
- Manage multiple tasks
- Work on-call, as needed
- Document software, hardware, and warranty issues
- Support the sales process and provide technical consultation
- Assist with testing, quality control and documentation
- Maintain close cooperation and communication with the route, sales, and installation teams
- Assist with office IT issues, as needed
- Performs other duties as assigned
Qualifications (Skills/Abilities Required)
- Dairy farm background or on-farm management experience
- 2+ years of experience in dairy equipment
- Strong work ethic with mechanical aptitude and the ability to read and follow directions
- Familiarity with computer networking
- Excellent customer service skills through phone, email and in person interactions
- Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
- Dairy herd management software experience a plus
- Overnight travel up to 30% of the time
Education
- Education: bachelor’s or associate degree with dairy, mechanical or technical emphasis
- Excellent written, verbal and Microsoft Office skills
Company DescriptionMidwest Livestock is committed to delivering high quality products. Our customers trust us to bring the best equipment, systems, supplies and replacement parts to their swine, dairy and poultry barns.
Breadth and depth of high-quality products are just the starting point when you work with Midwest Livestock. Our experienced team is ready to assist you personally with your swine, poultry, and dairy needs.
We treat all customer interactions with the same high level of care and attention to detail from designing a new barn or remodel project to servicing dairy producers’ parlors and milking equipment. You can count on us to deliver your products and parts on time. We work hard to earn your business and will earn your trust to be a partner in your operation.
We are ready to serve you with the care and hustle that only Midwest Livestock can offer. Our product specialists will listen to your needs and offer a solution.
Company Description
Midwest Livestock is committed to delivering high quality products. Our customers trust us to bring the best equipment, systems, supplies and replacement parts to their swine, dairy and poultry barns. \r\n\r\nBreadth and depth of high-quality products are just the starting point when you work with Midwest Livestock. Our experienced team is ready to assist you personally with your swine, poultry, and dairy needs.\r\n\r\nWe treat all customer interactions with the same high level of care and attention to detail from designing a new barn or remodel project to servicing dairy producers’ parlors and milking equipment. You can count on us to deliver your products and parts on time. We work hard to earn your business and will earn your trust to be a partner in your operation.\r\n\r\nWe are ready to serve you with the care and hustle that only Midwest Livestock can offer. Our product specialists will listen to your needs and offer a solution.