Job Description
Job Description
Title: IT Service Delivery Analyst
Location: Houston, TX
Duration: 6MO+ CTH
Work Requirements: U.S. Citizen, Green Card, or Authorized to Work in the U.S.
Travel: Occasional travel to branch office locations
Summary
We’re looking for a hands-on IT Support Specialist who thrives in a fast-paced, customer-focused environment. This role supports both office and field personnel, ensuring that all systems, hardware, and applications are running smoothly. The ideal candidate enjoys problem-solving, working independently, and providing a great support experience to end users.
Responsibilities
- Deliver exceptional customer service and provide technical support to office and field employees.
- Troubleshoot computers, peripherals, mobile devices, and typical office applications (Office 365, browsers, email, printing, scanning, VPN).
- Configure and deploy laptops, desktops, and mobile devices; set up workstations for new hires.
- Support and manage mobile devices through MDM tools.
- Lead or assist in moderate IT projects such as system migrations or MDM rollouts.
- Maintain and update technical documentation.
- Collaborate with internal teams and vendors to resolve issues quickly.
- Demonstrate strong analytical, troubleshooting, and follow-through skills.
- Travel occasionally to branch offices as needed.
- Perform other related duties as assigned.
Qualifications
- Associate degree in Information Technology or related field (or equivalent experience).
- Relevant IT certifications preferred.
- 5+ years in a customer-facing IT support role.
- Proven experience with Windows 10/11 troubleshooting and VPN connectivity.
- iOS device setup, MDM management, and MFA troubleshooting.
- Installing, upgrading, and supporting Microsoft Office 365 applications.
- Experience with construction software (AutoDesk, BlueBeam, etc.) is a plus.
- Bilingual (English/Spanish) required.
Working Conditions
- Must be flexible to work varied schedules, including overtime, evenings, or weekends as needed.
- Comfortable working in a fast-paced office setting with changing priorities and deadlines.
- Position is primarily onsite; occasional field visits may be required.
Equal Opportunity Statement:
Summa Staffing Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.