Job Description
Job Description
Job Title: Guest Services Manager
Location: Fort Worth, TX
Industry: Events / Entertainment / Hospitality
Pay: $20–$22/hr + Overtime Eligibility
About Our Client:
Addison Group is partnering with a rapidly growing events and entertainment organization in Fort Worth that is expanding its team due to an increase in weekly shows and private event bookings. This is a direct hire opportunity with room for overtime and strong benefits. The work environment is fast-paced, unique, and filled with exciting challenges for individuals who thrive in live event settings.
Job Description:
We’re looking for a dynamic and hands-on Guest Services Manager to lead front-of-house operations and create a welcoming, safe, and organized experience for all event guests. This individual will oversee usher teams, security personnel, janitorial coordination, and temporary event staff. The ideal candidate brings a strong leadership background, thrives under pressure, and embraces a non-traditional, high-energy workplace.
Key Responsibilities:
- Lead, schedule, and oversee usher, janitorial, and event staff operations for all live events
- Ensure all guest-facing staff are trained and uphold service and safety standards
- Work closely with internal operations leaders to meet event staffing and cleanliness expectations
- Act as the main point of contact during events, maintaining a leadership presence at all times
- Recruit, hire, and onboard new front-of-house team members as needed
- Continuously evaluate guest experience and implement service improvements
- Coordinate with third-party labor vendors when additional staffing is required
- Be flexible to work evenings and weekends depending on the event calendar
Qualifications:
- Previous management experience overseeing teams in a fast-paced setting
- Ability to stay organized, pivot quickly, and communicate across varying personalities
- Physically capable of being on your feet for extended periods and navigating stairs or various terrains
- Prior event or venue experience is strongly preferred
Additional Details:
- Schedule: Monday–Friday, 9:00 AM to 5:00 PM; must be available on weekends for events
- Location: 100% onsite (parking provided)
- Interview Process: One virtual interview with the production team, followed by an onsite meeting with leadership
- Dress Code: Business casual (jeans, polo, and closed-toe shoes acceptable)
- Start Date: ASAP (targeting 5/19/25)
Perks:
- Full benefits package (medical, dental, vision, 401k) after 2 weeks
- Generous PTO: 10 vacation, 10 sick, and 2 personal days from day one
- Free tickets to live events throughout the year
- Branded merchandise from event sponsors