Job Description
Job Description
The Opportunity
This is a career-track apprenticeship, not a temporary front desk job.
You’ll begin on the front of the house, learning how to manage customer flow, intake repairs, and run daily shop operations. After approximately three months, you’ll transition into a Tier I Technician, working hands-on with computers, earning commissions, tips, and performance bonuses.
After 2-2.5 months, you’ll help train your front-desk replacement while preparing for your full-time transition to the repair bench. From there, you’ll receive training to advance through Tier II and Tier III, with increasing commission percentages and responsibilities.
Phase 1: Front Desk Training (Months 0–3) Paid Hourly plus Tips
Responsibilities:
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Greet customers and handle all front-of-house interactions
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Answer phones, check in repairs, and manage daily appointments
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Schedule the owner’s service calendar and assist with workflow coordination
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Learn the company CRM (RepairDesk) to intake jobs, update tickets, and access customer history
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Perform inventory check-ins, label inventory, and track repair statuses
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Ensure the front counter remains organized and professional
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Follow up with customers to ensure satisfaction after repairs
Ideal Skills:
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Excellent communication and customer service skills
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Strong attention to detail and organization
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Ability to multitask and manage time effectively
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Comfort with technology and eagerness to learn
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Prior experience in customer service or technical support is a major plus
Phase 2: Tier I Technician (Post 3-Month Front Desk Period) Commission-Only w/ Tips & Performance Bonuses
Responsibilities:
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Perform entry-level repairs (Diagnostics, Cleanups, OS reinstalls, Software Installations)
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Provide Repair Quotes directly with your client
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Updated assigned tickets daily on current progress
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Maintain accurate repair notes and quality standards
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Ensure proper bench cleanup and reset after each shift
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Participate in skill development to reach Tier II and Tier III
Compensation:
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Commission only-based pay structure with additional tips and bonuses (20% Ticket Profits)
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Tier advancement directly increases commission percentage (Tier II 25% / Tier III 30%)
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High-performing Tier I–III technicians can earn well above hourly equivalents
What We’re Looking For
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Reliable, punctual, and motivated individual ready to grow
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Excellent communication and teamwork skills
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Natural curiosity for technology and how things work
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Professional, friendly demeanor with a problem-solving mindset
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Looking for a long-term career — not just a job
Benefits & Work Environment
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Paid, hands-on training from experienced technicians
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Clear advancement path (Tier I → II → III)
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Client Tips for exceptional customer experience
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Consistent weekday schedule — no nights, weekends, or on-call work
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Employee discounts on parts and services
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Supportive, high-performance work culture
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Individual and Team earned Bonuses based on sales performance
Company DescriptionSelect Tronix is Fernandina Beach’s premier computer repair and IT service company, serving the community since 2007. We specialize in MacBook and Windows repairs, data recovery, and advanced board-level work. Our success is built on precision, professionalism, and customer trust.
Company Description
Select Tronix is Fernandina Beach’s premier computer repair and IT service company, serving the community since 2007. We specialize in MacBook and Windows repairs, data recovery, and advanced board-level work. Our success is built on precision, professionalism, and customer trust.