Job Description
Job DescriptionRNR Tire Express is ready to hire a full-time Customer Account Manager with great customer service skills. An average Customer Account Representative makes $20.00 + with our bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks: Medical, dental, and vision insuranceLong- and short-term disabilityAccident, critical illness, and cancer plans401(k) matching planPaid holidaysGrowth potentialSo, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial short, mobile-friendly online application. We hope to meet you soon!THE DAY-TO-DAYYou can be found in the office Monday-Friday, 9:00 am-6:00 pm, and Saturday 9:00 am-5:00 pm with one weekday off each week and Sundays off.Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or computer. Looking over accounts, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as to references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pickup product and do door hangers.Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly delinquency goals. As a Customer Account Representative, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.OUR IDEAL Customer Account RepresentativePositive - a can-do attitude that helps you rise to challengesCommunicator - strong communication skills especially over the phonePassion for customer service - motivated to maintain relationships with our customersPatient - ability to work with customers even when they're upsetMultitasker - prioritize and juggle multiple tasks effectively throughout a busy workdayIs this you? If so, keep reading!REQUIREMENTSExperience as a rental agent, account executive, account manager, account collection, or rent-to-ownValid driver's license with a clean driving historyAbility to work a flexible scheduleProfessional communication skills in English Strong computer and phone skillsIf this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team. Apply today to be a Customer Account Manager! Job Type: Full-timePay: $30 - $45K per year ; including base pay and commissionBenefits:401(k) matchingDental InsuranceHealth insuranceLife insuranceVision insuranceWork Location: In personWe conduct drug screen, & background check.