Job Description
Job Description
Job Title: Service Coordinator / Dispatcher
Location: Garland, TX
Company: AAdvantage Laundry Systems
About Us:
AAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare,laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused Service Coordinator/Dispatcher to join our team in our Garland, TX office.
Position Overview:
As a Service Coordinator/Dispatcher, you will be the front line of our service department—handling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team.
Key Responsibilities:
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Answer inbound phone calls and respond to emails from customers requesting service on commercial laundry equipment
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Accurately enter service requests into our dispatching system
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Coordinate and schedule service calls for assigned field technicians
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Communicate with customers regarding service status, technician arrival times, and follow-up needs
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Troubleshoot basic service issues and provide support or escalation as needed
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Monitor technician workloads and adjust scheduling to optimize efficiency
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Ensure all service tickets are completed accurately and closed in a timely manner
Qualifications:
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Previous experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry)
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Strong organizational skills and attention to detail
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Excellent communication and problem-solving abilities
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Comfortable with multitasking in a fast-paced office environment
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Experience with Salesforce or Microsoft Business Central (a plus)
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Positive attitude and a commitment to great customer service
What We Offer:
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Full-time, on-site position in Garland, TX
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Competitive pay based on experience
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Growth opportunities in a stable and growing company
Apply today to become a key part of a team that keeps businesses running and customers satisfied.
AAdvantage Laundry Systems is an Equal Opportunity Employer.