Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.
Responsibilities:
• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.
• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.
• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.
• Support database administration tasks, ensuring data integrity and accessibility.
• Maintain a strong understanding of Windows environments to address client needs effectively.
• Collaborate with team members to provide seamless support across multiple client accounts.
• Monitor and prioritize incoming support requests to meet service level agreements.
• Conduct follow-ups with users to ensure satisfaction with resolved issues.
• Document recurring technical problems and suggest improvements to reduce future incidents.
• Stay updated on new technologies and tools to enhance support capabilities.• Minimum of 2 years of experience in a help desk or technical support role.
• Proficiency in Active Directory and Microsoft Windows 10.
• Strong problem-solving skills for basic troubleshooting of hardware, software, and network issues.
• Familiarity with service desk ticketing systems and best practices for incident management.
• Knowledge of database administration principles and processes.
• Demonstrated expertise in Microsoft Office Suite applications.
• Excellent communication and customer service skills to interact effectively with clients.
• Ability to work independently in an overnight fully remote position.