Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a long-term contract position offering an excellent opportunity to provide hands-on IT support and contribute to the seamless operation of technical systems. The role requires onsite presence and involves a variety of tasks aimed at maintaining and enhancing IT infrastructure.
Responsibilities:
• Perform initial triage and resolution for basic IT issues to ensure minimal disruption.
• Handle PC and laptop imaging to prepare devices for user deployment.
• Set up workstations and ensure proper functionality through regular maintenance.
• Install and configure printers and other hardware, ensuring connectivity and reliability.
• Conduct basic troubleshooting to identify and resolve technical problems.
• Support the deployment and configuration of Apple and Android devices.
• Manage Active Directory tasks, including user account creation and updates.
• Assist with hardware repairs and replacements to maintain operational efficiency.
• Collaborate with other IT teams to manage configuration changes and deployments.
• Provide guidance and technical support for Cisco and Citrix technologies.• Proficiency in Android and Apple device management.
• Experience with Cisco and Citrix technologies.
• Strong knowledge of computer hardware and workstation setup.
• Familiarity with Active Directory and user account management.
• Ability to perform PC and laptop imaging effectively.
• Skilled in troubleshooting technical issues across multiple platforms.
• Understanding of configuration management and device deployments.
• Competence in supporting Mac computers and Microsoft systems.