Job Description
Job DescriptionOVERVIEW
We are partnering with a comprehensive facilities and IT solutions provider to hire an IT Business Analyst with strong data analytics experience, particularly in working with unstructured data to build dashboards that optimize business operations.
This established company specializes in secured storage solutions, managed network services, and comprehensive IT support. They not only serve direct customers but also provide critical support services to other moving and service companies, making them a trusted partner in the broader facilities management ecosystem.
- Salary Range: $110,000 to $125,000 DOE
- Location: Greater Seattle Area (must be located in the Greater Seattle Area)
- 5 days in office a week
- This position is not eligible for C2C, visa transfers, or sponsorship
RESPONSIBILITIES
- Build, update, and maintain Business Intelligence reports and dashboards to support diverse service operations across facilities management and IT services
- Analyze and structure unstructured data from diverse sources to build actionable Power BI dashboards and drive business insights.
- Gather, review, and analyze business data, including KPIs, using data analytics tools to optimize performance across multiple service lines (IT, storage)
- Independently conduct database mining and data manipulation to support decision-making for complex multi-service projects
- Maintain reporting processes, including the delivery of monthly, weekly, and daily reports to internal teams, client partners, and external service company partners
- Pull information from multiple sources across the company's integrated service offerings while analyzing and reporting relevant data trends for strategic business decisions
- Liaise between various business departments (IT, storage), management, client partners, and key stakeholders to understand operational needs and provide data-driven solutions
- Prioritize system solutions based on real-time data and business requirements across the comprehensive service portfolio
- Perform API integration and testing to help optimize workflows between different service divisions and build new data sources
- Evaluate, analyze, and communicate necessary systems requirements or enhancements to support the integrated service model
- Assess options for process improvement across facilities and IT service delivery
- Author and update internal and external documentation regarding various systems projects, processes, and operations
- Keep up to date on the latest systems solutions and emerging technologies
QUALIFICATIONS
- 5+ years of experience in analytics and systems development, preferably in IT services industries
- High proficiency with SQL and database management - must have experience working with unstructured data
- Thorough knowledge of Microsoft Power BI for data modeling and visualization
- Proven knowledge of Postman for API integration and testing
- Proven analytical abilities with experience in multi-departmental data analysis
- Experience in generating process documentation and reports for diverse stakeholders
- Excellent communication skills, both verbally and in writing, with an ability to translate complex operational data into actionable insights
- Intermediate to advanced competence of Microsoft Excel
- Strong problem-solving skills, research and resolution skills, and multi-tasking skills essential for supporting multiple service lines
- Detail-oriented with strong organizational and time management skills
- Ability to interact with employees, customers, and partner companies in a professional manner
PREFERRED SKILLS & QUALIFICATIONS
- Bachelor's degree (or equivalent) in information technology, computer science, or business analytics
- Strong working knowledge of Microsoft Visio for process mapping across service operations
- Working knowledge of Microsoft Power Platform tools
- Extensive experience with data visualization for operational dashboards
- High proficiency in technical writing
- Project management experience
- Experience working in multi-service or integrated solutions environments
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.