Job Description
Job Description
Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.comto learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
- Vacation and PTO time
- Paid Holidays
- 401k with profit sharing
- Medical, Dental and Vision insurance.
- Employee Assistant Program
- FSA and HSA Plans
- Life Insurance
- Opportunities for Advancement
- Employee Referral Program
- Employee Discount
Summary:
- Sells parts to all customers, over the counter, through the shop or on the phone.
- Assist in handling managerial duties.
Location: Bergey's Truck Center-Trenton NJ
Pay: Starting at $28.00 an hour based on experience
Shift: Full Time
Essential Duties:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Assists in hiring, training, motivating, counseling, and monitoring the performance of all parts department staff.
- Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
- Establishes individual parts inventory levels and balances them for maximum turnover.
- Monitors and adjusts inventory to minimize obsolescence.
- Supervises stock order procedures.
- Attends managers meetings.
- Provides technical assistance to parts department employees.
- Coordinates a prompt, efficient and timely flow of paperwork.
- Directs shipping and receiving efforts to ensure timely processing.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Maintains professional appearance.
- Other tasks as assigned.
Requirements:
- Previous parts or parts management experience preferred but not required.
- Valid Driver's License
- Successful completion of background checks and drug screening
Bergey's is an equal opportunity employer.