Job Description
Job Description
JOB OVERVIEW:
We are seeking a motivated Store Manager, whose main priority will be to hire, train, and lead the store sales staff to perform all duties to serve customers best. You will provide oversight of all store day-to-day operations and provide excellent customer service and store maintenance.
The Store Manager will set the tone for operations and create a positive work environment for learning and growth. You will be responsible for driving profitability by maximizing sales and lead by example as you demonstrate an ability to set and hit goals.
KEY RESPONSIBILITIES:
• Support the Area Manager in their overall efforts and goals.
• Maintains staffing levels to an acceptable level
• Onboard and train Associate and Assistant Managers (AM).
• Analyze and provide monthly sales outcomes & growth opportunity strategies to Area Manager.
• Conduct monthly evaluations with all store employees to review numbers, monitor performance quality, professionalism, and career progression.
• Responsible for the professional development of each employee, including monthly training.
• Create efficient schedules to comfortably service customers but cut out wasted labor hours.
• Ensure store is open on time every morning. If an employee no shows, you will need to open store
• Responsible for ensuring all shifts are covered and be willing to personally cover any uncovered shifts, whether it is weekends, holidays, or days off.
• Ensure through direct involvement or delegation that each team member is adhering to the standards and best practices outlined for the organization.
• Produce a strong, knowledgeable, and reliable management team (AM and Asst Man).
• Resolve or escalate customer service issues in a timely manner.
• Provides all paperwork and needed information to HR in a timely manner
• Resolves and/or reports employee issues with upper management.
• Prepare and compose a meeting agenda for monthly store meeting to set clear expectations and encourage input.
• Take deposits to the bank every other day, get change for cash as needed
• Ensure inventory and ordering needs are addressed.
• Responsible for reviewing and submitting payroll on time and send discrepancies to Area Manager for approval.
• Maintain a clean facility, report, and follow through on maintenance issues.
• Oversee all facility operations are functioning properly (maintenance, tech, inventory, and etc).
• Support a positive and respectful learning environment.
• Support company marketing efforts with approved language and visual displays/social media.
• Complete MIT (manager in training) within 3 months.
Required to work 1 evening shift per week and 1 weekend shift per month.
GENERAL SKILLS AND COMPETENCIES:
• Excellent attention to detail and accuracy
• Professional appearance and behavior
• Ability to promote and work in team environment
• Customer service oriented
• Ability to work with and resolve complex customer issues
• Demonstrate strong leadership skills
• Excellent interpersonal communication skills - conflict resolution
• Capacity to work under pressure and delegate tasks
• Oversee small and large projects and tasks
• Establish productive working relationships with all levels within the organization
• Onboarding and training skills
• Complete understanding of inventory control and follow up
• Ability to interview qualified and reliable candidates
• Adhere to company policies and demonstrate a high level of integrity
Company DescriptionRecruiting Connection is Salt Lake City's premier recruiting and professional placement firm, serving the needs of clients in the Salt Lake Valley, Ogden, and Provo as well as various national markets. Since 2003, providing customized recruiting and placement solutions has been our specialty. Our goal as a full-service firm is to always go well above and beyond the ordinary in finding the best matches for employers and professionals. www.recruitingconnection.org
Company Description
Recruiting Connection is Salt Lake City's premier recruiting and professional placement firm, serving the needs of clients in the Salt Lake Valley, Ogden, and Provo as well as various national markets. Since 2003, providing customized recruiting and placement solutions has been our specialty. Our goal as a full-service firm is to always go well above and beyond the ordinary in finding the best matches for employers and professionals. www.recruitingconnection.org