Parts and Service Manager

Job Description

Job Description

Great Western Trailer (GWT) is a leader in the semi-trailer sales, service, and rental market, delivering exceptional service across multiple locations. We are currently seeking a driven and experienced Parts and Service Manager to lead our operations in Houston, TX.

What’s in it for you?

• Monday–Friday work schedule

• Health, dental, vision, and life insurance

• 401(k) Flexible Spending and Health Savings Account options

• Paid time off and sick leave

• Employee discounts

• Employee Assistance Program (EAP)

Join a Winning Team

We’re looking for someone who is:

• A Leader – Hands-on, effective, and accountable for department performance

• A Problem Solver – Able to troubleshoot issues and streamline operations

• Detail-Oriented – Organized with a focus on quality and efficiency

• Customer-Focused – Committed to exceptional service and relationship building

• A Strong Communicator – Clear and professional with staff, vendors, and clients

• Goal-Driven – Motivated to grow the department and support branch success

Key Responsibilities

Department Leadership & Planning

• Oversee all parts and service operations for the Houston location

• Manage the annual budget and monitor monthly KPIs

• Lead the development and execution of growth strategies for both parts and service departments

Team Management

• Hire, train, and manage service and parts personnel

• Conduct weekly team meetings to drive performance and accountability

Operations Oversight

• Maintain an organized, priority-based schedule for all service jobs

• Assign work based on technician strengths and experience

• Ensure work orders and parts inventory are accurate and up-to-date

• Manage parts ordering, stock levels, and vendor relationships

Technical Expertise & Safety

• Apply knowledge of trailer repair, maintenance, welding, and electrical systems

• Oversee warranty work and safety programs

• Maintain tools and shop equipment; plan routine maintenance schedules

Customer Service

• Actively engage with customers to assess service quality and needs

• Promote a service-first culture across both parts and service operations

Qualifications

• High school diploma or equivalent required

• Minimum 4 years’ experience in a service or parts manager role

• Demonstrated ability to manage a team and grow business results

• Strong communication, leadership, and organizational skills

• Proficient with computers and office/reporting systems

• Bilingual (English/Spanish) preferred but not required

Physical Requirements

• Ability to climb, bend, kneel, and lift up to 70 lbs

• Frequent walking, standing, and use of hands and tools

• Operate forklifts, yard trucks, welding equipment, and other shop tools (certification/training provided)

Work Environment

• Primarily shop-based with exposure to trailer equipment and parts inventory

• Use of standard office equipment for administrative duties

• Some shipping/receiving responsibilities

Join Great Western Trailer
With 10 locations across 8 states and rapid growth, GWT offers great career opportunities. If you're a motivated leader ready to take charge of our Houston Parts and Service Department, we want to hear from you.

Apply today and help us drive the future of trailer service.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.