Job Description
FlexStaff is hiring a temporary Consumer Loan Servicing Specialist for our client, a leading federal credit union, located in Baltimore, Maryland. This role is 100% on-site in the office. They are seeking candidates with loan and/or lease experience, as well as customer service/ call center experience.
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Key Details:
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- This is a temporary assignment projected to last approximately 3 months.
- Location: 100% onsite M-F in their Baltimore, Maryland office
- Hours: 8am-5pm or 9a-6pm
- Ray range: $25/hour
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Responsibilities:
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- Manage high call volume.
- Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
- Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
- Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
- Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.
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Qualifications :
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Minimum of 3 years customer service experience in consumer loan or lease environment.