Job Description
Job DescriptionDescription:
Position: Rehousing Manager
Reports To: Director of Programs & Impact
Accountable to: Guest/Residents/Rehousing Team
Employment Type: Full-Time, Exempt
Pay: $56,571-$69,142 DOE
About us: Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.
At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.
Job Description: The Rehousing Manager (RHM) is responsible for implementing and overseeing TDP’s rehousing and aftercare program aimed to maximize exits from shelter into permanent housing and minimize returns to homelessness. The Rehousing Manager is responsible for the outreach and engagement with landlords to build partnerships that will increase the number of appropriate housing units accessible for individuals experiencing homelessness and housing instability.
Requirements:
Role Responsibilities:
• Oversee a team of rehousing case managers, a housing navigator, and continued care staff including hiring, training, coaching, and performance management.
• Provide program-wide supervision support focused on guest needs and staff response to challenges utilizing housing-first practices.
• Ensures the program is meeting all funding outcome requirements.
• Ensures team members are regularly completing all required paperwork.
• Continues developing, defining, and implementing program policies and procedures.
• Collaborates with housing subsidy/ rental assistance administrators to support clients in obtaining access to housing and financial assistance.
• Establishes connections with appropriate community partners to support navigation of housing resources and programs available to TDP clients.
• Maintains and monitors program spending and budget.
• Supports case managers in holding clients accountable for program requirements and timelines.
• Maintains appropriate documentation regarding progress, challenges, goal completion, intake and exit data, HMIS usage, etc.
• Ensures ongoing training and professional development of all rehousing team members.
• Maintains a flexible work schedule, based on the needs of staff and clients.
•Have a valid driver's license and pass a motor vehicles record check. This position may require company vehicle to be driven.
• Other duties as assigned.
Preferred Qualifications:
• Degree in relevant field (human services, social work)
• Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
• Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities.
• High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• Ability to be non-judgmental of other people’s identities and life choices.
• An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
• Ability to positively and professionally represent The Delores Project to a diversity of stakeholders;
• Ability to speak Spanish or American Sign Language fluently not required but a plus.
• Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
•Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
• Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
• Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply).
• Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings
Additional Preferred Qualifications for direct-service staff:
• Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care.
• Work or educational background in human service, social work, and/ or customer service with diverse communities.
• Demonstrated ability to maintain accurate and timely documentation.
• Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution.
• Ability to juggle multiple priorities simultaneously.
• Ability to work with and support volunteers.
• Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone.
Benefits:
The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings.
Working Conditions:
This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and/ or unsanitary hygiene.
The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latinx individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply.
All applications must be submitted by Wednesday July 30th, 2025