Job Description
Job Description
Position Overview
We are looking for a highly skilled OpenText Exstream Lead to design, develop, and optimize customer communication management (CCM) solutions. The ideal candidate will have extensive hands-on experience with OpenText Exstream (Dialogue, Empower, StoryTeller) and a strong background in document composition, template design, and variable data management.
Key Responsibilities
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Lead the design and development of Exstream templates for large-scale customer communications.
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Implement system enhancements and support production-level document generation processes.
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Collaborate closely with business stakeholders and technical teams to gather, analyze, and translate requirements into effective solutions.
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Conduct unit testing, troubleshoot production issues, and ensure the accuracy and performance of communication outputs.
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Provide technical guidance and mentorship to junior team members as needed.
Required Qualifications
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10+ years of experience with OpenText Exstream, including cloud-native deployments (version 16 or higher preferred).
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Proven expertise in Composition Center, Empower, and StoryTeller.
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Strong proficiency in XML, XSLT, data mapping, and variable data composition.
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Experience with batch and interactive document processing.
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Familiarity with enterprise system integrations such as CRM and ECM platforms.
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Excellent problem-solving, communication, and collaboration skills.