Job Description
Job Description
Job Title: Endpoint Support Technician
Location: Sacramento, CA (onsite)
Contract Duration: 11 months
Work Hours: 6:00 AM – 5:00 PM (PST) flexible
VS2025
1.1. SCOPE OF WORK:
Seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
- Work on-site at client office locations
- Occasionally drive personal vehicle between client office locations
- Provide Technology Support for Windows 11 Lifecycle
- Perform computer user data and software inventory services
- Perform lifecycle replacement computer services
- Provide computer technical hardware & software assistance
- Perform user, hardware, software inventory services
- Perform conference room technical support services
- Perform committee and board meeting technical support
- Complete assigned tasks in Ticketing System
- Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
The contractors(s) will be responsible for:
- Maintaining client support during business hours.
- Ensuring assigned tickets in ticketing system are processed and completed.
Mandatory Requirements
- Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
- Must have provided technical support in the last 3 years.
- Must have experience in troubleshooting and working with Windows 11
- Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
- Must have a minimum of 2 years of experience with Windows operating systems and user profile support
- Must have a minimum of 2 years of imaging experience.
- Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
- Must have OS & Computer Hardware Lifecycle Replacement
- Must have accessibility to a vehicle to fulfil travel requirements between client Headquarters and client East Campus location; both are in Sacramento, 7.4 miles apart.
Desirable Qualifications
- CompTIA Technician
- ServiceNow experience
- Software Installs experience
- Experience with diagnoses, research and resolve computer software issues
Company DescriptionTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have national recruiting
Company Description
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting