Job Description
Job Title: IT Support / Helpdesk Analyst (L1)
Location: Houston (Onsite – 5 days/week)
Employment Type: Contract
We are looking for a Junior IT Support / Helpdesk Analyst who is at the beginning of their professional journey and eager to learn and grow in a corporate IT environment.
This is a Level 1 support role, ideal for someone with strong communication skills and basic technical knowledge. You will be the face of IT support, assisting end users and ensuring a smooth technology experience across the organization.
🔹 Key Responsibilities
- Provide onsite IT support for end users (desktops, laptops, peripherals)
- Handle and resolve IT support tickets requiring physical presence
- Perform basic troubleshooting (hardware, software, Wi-Fi, connectivity issues)
- Manage user accounts in Active Directory (password resets, account unlocks, MFA issues)
- Support Microsoft environment (Office 365, Outlook, etc.)
- Assist with desktop setup, reimaging, and onboarding/offboarding
- Troubleshoot workstations, monitors, docking stations, and related hardware
- Maintain and track hardware inventory
- Provide basic support for telephony systems (training will be provided)
- Escalate complex issues to external support teams when required
🔹 Required Skills & Qualifications
- 0–2 years of experience in IT Support / Helpdesk / Desktop Support
- Basic understanding of:
- Windows OS (Windows 10/11)
- Microsoft Office / Microsoft 365
- Networking fundamentals (Wi-Fi, connectivity)
- Familiarity with Active Directory is a plus
- Any desktop/IT certifications are an advantage
- Bachelor’s degree preferred (not mandatory)
🔹 What We’re Looking For
- Strong communication and interpersonal skills
- Customer-focused mindset – ability to interact confidently with business users
- Willingness to learn and grow in IT support
- Hands-on attitude with interest in troubleshooting and fixing systems
- Open to candidates from small organizations or non-corporate environments transitioning into enterprise setups