Job Description
Job DescriptionJob Description:
Short Description:
ITAM Desktop Tier III Technician
Complete Description:
Position Summary:
The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities:
1.Advanced Imaging, Configuration, and Deployment
Perform advanced imaging and configuration of Windows-based desktops and laptops.
Deploy and set up hardware, ensuring all devices are properly configured.
2.Break/Fix Troubleshooting and Tier III Support
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
3.Onboarding and User Support
Support onboarding by configuring and deploying user-specific hardware and software.
Provide guidance and training to end-users.
4.IT Asset Management
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
5.Process Improvement and Collaboration
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills:
Minimum 5 years of experience in providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
Preferred Qualifications:
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Technical Skills:
Experience in providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Flexible work from home options available.