Job Description
Job DescriptionJob Description:
About San Francisco Honda Acura San Francisco Honda Acura has been part of the Victory Automotive Group family since 1997. As a family-owned and operated company with over 50 locations nationwide, we are committed to providing exceptional service to our employees and customers. We strive to meet and exceed customer expectations by delivering a pleasant, informative, and professional experience at all times. Job Details Salary: From $21 an hour Job Type: Full Time Location: San Francisco, CA 94109 Position Overview We are seeking an experienced and motivated Service Concierge to join our Customer Service Department. The Service Concierge acts as the Chief Customer Care Advocate, ensuring a superior customer experience before, during, and after visits to our dealership. This role focuses on fostering customer loyalty and supporting business growth through effective communication and follow-up. Responsibilities Manage customer experiences by addressing concerns and facilitating solutions to achieve high customer satisfaction. Maintain consistent communication with customers to prevent and resolve issues related to sales or service visits. Develop and maintain a structured follow-up system to encourage repeat and referral business. Create and implement action plans to resolve problems, acting as a liaison between customers and relevant departments. Participate in department meetings and provide feedback related to customer experience and service improvements. Provide backup support as needed to ensure seamless customer interactions. Perform additional duties as assigned to support department goals. Work Environment This position is full-time, based in San Francisco at our Honda Acura dealership. You will work in a professional, non-smoking, and drug-free environment with opportunities for career growth within the Victory Automotive Group.
Job Requirement:Job Requirements High school diploma or GED required. Demonstrated commitment to embodying company vision and exceeding customer expectations daily. Strong interpersonal skills with the ability to build and maintain customer loyalty. Excellent written and verbal communication skills. Ability to analyze performance metrics and identify trends. Outgoing, professional, dependable, and positive attitude. Effective communication skills for collaboration with management and coworkers. Knowledge of the automotive industry is a plus. Technologically adept with proficiency in using customer communication platforms. Strong computer skills including Microsoft Office. Familiarity with elead CRM and Reynolds & Reynolds software is preferred. Attention to detail and strong organizational skills. Professional appearance and demeanor. Ability to multitask and adapt in a fast-paced environment.
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!